About Position At
GWFM Member Companies
GWFM Member Companies
GWFM Member Companies
Job Position
Forecaster
Experiance
1-2 Years
Place
Mumbai / Gurgaon / Hyderabad / Chennai
Salary
9.5 LAC CTC
Job Description
Work Competencies include:
- Advanced knowledge of call center management and all related calculations
- Advanced knowledge of various forecasting software & models
- Strong analysis skills, understanding complex formulas, data transformations and record keys from multiple sources
- Strong organizational skills
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
- Strong interpersonal skills
- Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion
- Effective organizational and time management skills
- Ability to work independently with minimal supervision
- Capability of problem-solving
Systems/Tools:
- Hands-on experience on R-Studio statistical tool
- Understanding of Shinyapp will be added advantage
Experience:
- Minimum of one (1) year of experience forecasting in a multi-channel call center environment
- Minimum of one (1) years of experience in trend analysis
- Strong computer skills that include proficiency in MS Office suite, particularly Excel.Candidate should have BPO Experience
No of positions : 3
Job Responsibilities:
- Creates short-term forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.
- Defines short-term projections across multiple accounts for multiple contact types based on customer requirements, historical, and future trends.
- Forecasting is prepared with both utilization of forecasting software (R-studio) and with Excel spreadsheet programs developed and customized by the analyst.
- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
- Facilitates short-term forecasting discussions with necessary stakeholders.
- Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness.
- Provides “what-if” analysis and recommendations to improve staffing levels and efficiency, working with Contact Center Consulting to determine the best skilling mix and allocations.
- Assists during the new account sales process by producing staffing projections.